Refund policy

Returns & Exchanges

We hope you love what you’ve ordered, but if you change your mind, returns are simple.

Our General Returns Policy

You’re welcome to return most items within 30 days of receiving your order for a full refund. Items must be returned unused, in their original condition and packaging.

Return address:
Cook & Butler
39 Lower Kings Road
Berkhamsted
Hertfordshire
HP4 2AB

We can also arrange a return collection:

  • Standard items (UK mainland): £6, deducted from your refund

  • Furniture or large items: £55, collected from your home

  • Returns from outside the UK: Please contact us before sending anything back

If you’d like to start a return or ask a question, contact us at shop@cookandbutler.co.uk or call +44 (0)1442 870 999.

Exceptions

Some items can’t be returned:

  • Gift vouchers

  • Food and consumables

  • Clothing that has been worn or had its tags removed

FOUND Items

Items in our FOUND collection are returnable within 14 days of delivery. We ask that items come back in their original condition and packaging, ready to find a new home. If an item arrives damaged, please let us know within 48 hours so we can make it right.

As many of our FOUND pieces are one of a kind, we pack them with care, and appreciate the same care in return. Return shipping costs are the responsibility of the customer unless the item is faulty. Please note, we’re unable to refund items that are returned damaged.