Shipping & Returns

At Cook & Butler, every parcel is packed with care, thoughtfully wrapped and sent using recycled and recyclable packaging wherever possible. We work to dispatch orders promptly and keep you updated every step of the way.

Dispatch & Delivery

We aim to send all in-stock items within 1 to 2 working days.

UK Delivery Options:

  • Standard Delivery £6
    Arrives within 3 to 5 working days.

  • Next Working Day £9
    Order before 2pm and we’ll do our best to get it to you the next day.

Furniture & Fragile Deliveries:

For larger, heavier or more delicate pieces, we offer a white-glove two-person delivery service:

  • Delivery fee £55

    • Delivered within 10 to 14 working days

    • Our team will bring the item into your room of choice and remove all packaging, if you’d like
      Please double check access routes ahead of delivery - including doorways, stairwells and tight corners.

International Orders

We’re happy to arrange delivery beyond mainland UK, just get in touch and we’ll take care of the details.

As a guide:

  • Northern Ireland £20 (3 to 5 working days)

  • Ireland & Channel Islands £20 (3 to 5 working days)

  • EU £45 (5 to 7 working days)

For all other locations, please email us at shop@cookandbutler.co.uk.

Returns & Exchanges

We hope you love what you’ve ordered, but if you change your mind, returns are simple.

Our General Returns Policy

You’re welcome to return most items within 30 days of receiving your order for a full refund. Items must be returned unused, in their original condition and packaging.

Return address:
Cook & Butler
39 Lower Kings Road
Berkhamsted
Hertfordshire
HP4 2AB

We can also arrange a return collection:

  • Standard items (UK mainland): £6, deducted from your refund

  • Furniture or large items: £55, collected from your home

  • Returns from outside the UK: Please contact us before sending anything back

If you’d like to start a return or ask a question, contact us at shop@cookandbutler.co.uk or call +44 (0)1442 870 999.

Exceptions

Some items can’t be returned:

  • Gift vouchers

  • Food and consumables

  • Clothing that has been worn or had its tags removed

FOUND Items

Items in our FOUND collection are returnable within 14 days of delivery. We ask that items come back in their original condition and packaging, ready to find a new home. If an item arrives damaged, please let us know within 48 hours so we can make it right.

As many of our FOUND pieces are one of a kind, we pack them with care, and appreciate the same care in return. Return shipping costs are the responsibility of the customer unless the item is faulty. Please note, we’re unable to refund items that are returned damaged.

A Note on Feedback

When you share the reason for your return, you help us make better choices — improving our collections and reducing unnecessary waste. Thank you.